Privacy Policy

CoverMatch respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

This policy explains how we collect, use, and protect your information when you use our website and services.

What is personal information

We may collect:

Information you provide

  • Name, phone number, email
  • Insurance-related details
  • Any information submitted through forms

Automatically collected information

We use cookies and tracking tools to collect:

  • Device information
  • IP address
  • Website usage behaviour

 

This helps improve performance and user experience.

How we use your information

We use your information to:

  • Match you with suitable insurers
  • Share your details with licensed providers
  • Improve our platform
  • Prevent fraud
  • Comply with legal requirements

Sharing of information

Your information may be shared with:

  • Licensed insurance providers
  • Service providers (CRM, analytics, etc.)
  • Regulatory authorities (where required)

 

We do not sell your personal information.

All partners must comply with data protection laws

Legal basis for processing (POPIA)

We process your data based on:

  • Your consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

Data retention

We retain your information only as long as necessary for:

  • Service delivery
  • Legal compliance
  • Business operations

Data security

We implement:

  • Encryption
  • Secure servers
  • Access controls


to protect your personal information.

Your rights (POPIA)

You have the right to:

  • Access your data
  • Correct your data
  • Request deletion
  • Object to processing
  • Withdraw consent

Direct marketing

You may receive communication from:

  • Insurance providers
  • CoverMatch


You can opt out at any time.

Third-party websites

We are not responsible for third-party websites linked from our platform.

Complaints

If you are not satisfied, you may contact:

Information Regulator (South Africa)
Email: POPIAComplaints.IR@justice.gov.za

Updates to this policy

We may update this policy from time to time.

Disclaimer

This service and blog provides general info only and doesn’t count as financial or product advice from CoverMatch or our legal and compliance experts. Remember, all our premiums are risk-profile-dependent, and T’s and C’s apply. The most up-to-date policy wording for each company we talk about or every service we list can always be found on the company’s website.

Our website T’s and C’s can be found here. CoverMatch is a comparative platform. We do not provide insurance quotes or advice directly. Your details are sent to licensed insurers who will contact you with quotes and product information based on your profile.